British Airways Galleries First Lounge, Heathrow Terminal 5: The Good, The Busy, and The "Could Be Better"

Lounge Details:

When you achieve British Airways Gold status, one of the perks you're most excited about is First Class lounge access – particularly at BA's main hub, Heathrow Terminal 5. After all, if BA is going to impress anywhere, surely it's here? Well, having recently spent time in the Galleries First Lounge at T5, I've got some thoughts. It's decent, but considering this is BA's flagship facility, it could be better.

Let's start with what genuinely makes this experience special: the private check-in and security via the First Wing. Rather than joining the crowds at the main Terminal 5 check-in, First Class passengers and oneworld Emerald members get to use the dedicated First Wing entrance. You'll find it to the left of the main departures area – look for the discreet entrance with BA staff checking boarding passes.

The difference is night and day. Dedicated check-in desks, minimal queuing, and then straight through to a private security channel. During my visit, I was through from car park to lounge in under 10 minutes on a busy Monday morning. After clearing security, it's a simple walk straight down the hallway and you're at the lounge entrance. No lifts, no confusion – just a seamless transition from security to comfort.

For me, this is the single biggest benefit of BA Gold status at Heathrow. If you've ever experienced T5's main security during peak times, you'll understand why this alone is transformational.

The Galleries First Lounge entrance is clearly signposted. Note that there's also the Concorde Room adjacent to it, which is exclusively for First Class ticketed passengers – those of us accessing on Gold status use the Galleries First instead.

The lounge itself is undeniably spacious. There's a large main seating area with various zones – high tables with bar-style seating near the entrance, comfortable armchairs by the windows overlooking the apron, and a separate terrace area that's particularly popular.

But here's where my first reservation kicks in: it's often absolutely rammed. During my visit on a weekday morning, finding a seat was genuinely challenging. The terrace, in particular, was standing room only. For a First Class lounge, this feels incongruous. Part of the premium experience should surely be space and tranquillity?

The décor is pleasant enough – contemporary BA styling with plenty of natural light – but it lacks the "wow factor" you might expect. It's nice. It's comfortable. But it's not luxurious in the way that, say, the Cathay Pacific First Class Lounge at T3 manages to be.

The food offering is respectable. There's a buffet setup with hot and cold options – when I visited, this included scrambled eggs, sausages, smoked salmon, various pastries, and a selection of salads and cold cuts. Everything was perfectly edible. The scrambled eggs were fluffy enough, the salmon was decent quality, and the pastries were fresh. But nothing made me think "wow, this is exceptional." It's good food – the kind you'd be happy with – but it doesn't blow you away.

There's also an à la carte menu if you want something more substantial, though the selection is limited. I tried the full English breakfast, which was solid but unremarkable. The drinks selection follows a similar pattern. Yes, there's champagne, and yes, there's a decent spirits selection. The bar area is pleasant enough, and staff are friendly, but during busy periods, there can be quite a wait to get served.

The lounge offers the standard amenities you'd expect: showers (available and generally well-maintained, though you might need to queue during peak times), decent Wi-Fi, plentiful charging points throughout, and a good selection of newspapers and magazines. There's also a children's play area if you're travelling with little ones, which is thoughtfully tucked away so it doesn't disturb other guests.

If you want to check which other lounges you'll have access to with your status, our Airport Lounge List tool provides comprehensive details of lounges worldwide, including amenities and hours.

Here's what frustrates me: this is British Airways' main hub. Terminal 5 is their showcase facility. If BA is going to deliver an exceptional First Class lounge experience anywhere, it should be here. Yet the Galleries First feels more like a very nice Business Class lounge that's been rebadged. The crowding issue is particularly jarring for a First facility.

I haven't experienced the Concorde Room (you need an actual First Class ticket for that, not just Gold status), so I can't comment on BA's true flagship lounge. But for those of us accessing on status, this is what we get – and whilst it's good, it feels like a missed opportunity.

For context, I also hold Virgin Atlantic Gold status (status matched from BA Gold), and their Clubhouse at Heathrow, while technically a Business lounge, often feels more premium simply because it's better managed in terms of crowding.

This is where the honest answer gets nuanced. If you're chasing BA Gold status purely for lounge access, you need to set your expectations appropriately.

The positives: Private check-in and security at T5 is genuinely transformational. You also get global First Class lounge access on oneworld (you can use excellent lounges like Qantas or Cathay at other airports). It's still better than using the Galleries Club lounge, and it's useful if you're a frequent Heathrow traveller.

The reality check: The actual lounge experience at T5 is "good" not "great". Crowding can be significant. Food and drink are solid but not exceptional. You won't access the Concorde Room unless you're ticketed in First.

If you're already on the path to Gold for other benefits (free seat selection, extra baggage, generous Avios earning on flights), then the lounge access is a nice bonus. But it shouldn't be your primary motivation.

For travellers primarily interested in lounge access at Heathrow, it's worth considering whether there are better routes to a premium lounge experience.

Capital on Tap Pro (£299 annually) includes Priority Pass, giving you access to various lounges at Heathrow. What makes this particularly valuable is that the Capital on Tap version includes £18 restaurant credits, which American Express Priority Pass memberships don't offer.

Amex Platinum cards (both personal and business versions) include Priority Pass and access to Amex's own lounges globally.

Virgin Atlantic Gold status (achievable through status matching from various sources) gives you Clubhouse access, which can feel more premium during off-peak times.

Of course, none of these give you that magical private check-in and security experience at T5, which remains the Galleries First Lounge's killer feature.

The British Airways Galleries First Lounge at Terminal 5 is a good lounge. It's comfortable, well-equipped, and the private check-in and security experience alone makes BA Gold valuable for frequent Heathrow travellers. But let's be honest: for BA's flagship facility at their home airport, it could be better. The crowding is often excessive, and the overall experience, whilst pleasant, doesn't quite deliver the premium feel you'd expect from a First Class lounge.

My verdict? Absolutely use it if you have access – the fast-track entry is worth Gold status alone. The lounge itself is decent, just not as special as it should be.

Rating: 4/5 ⭐⭐⭐⭐

Have you experienced the Galleries First Lounge at T5? Share your thoughts on Instagram or reply to this email.

Planning your next trip using Avios? Check out our complete guide to how many Avios you need for flights, or use our BA Tier Point Calculator to track your progress towards Gold status.